We often hear customer service is an integral part of what sets your bank apart from competitors. Within your banks you regularly provide customer service training and make it part of your ongoing tracking metrics. You can’t always control—or have input on—how your strategic partners treat your customers. Is it up to your expectations? Do they care about your client like you do?
Title Center of Indiana allows your bank to have ownership in a title company while also allowing you to have input on how customers are treated when they are going through the process of one of their most important decisions and transactions in their life – the purchase or refinance of a home or other large real estate transaction. With TCI, the bank has another personal connection with your client. With their remote closers, closings can be completed in your bank, in their home or at another convenient location, while still being an insured closing.
By owning a piece of a title company, you have great input into the success of the company by generating title work and closing activity on your loan requests. With quick turnaround time on title work and timely closings, you can better serve your customer and simplify those large and stressful transactions.
By owning a piece of a title company, you have great input into the success of the company.
Investors Title Insurance Company is the underwriter for TCI. Investors is based in North Carolina and serves many states throughout the country. They continue to have tremendous financial strength and excellent ability to meet any claims obligations. TCI is currently owned by 19 Indiana banks from around the state, along with Investors Title Insurance Company and the Indiana Bankers Association. The bank ownership within Title Center of Indiana has seen a slight decline due to merger and acquisition activity, but TCI remains very strong and continues to provide a quality final product while meeting your customers’ closing needs.
TCI staff continue to meet with bank personnel on a regular basis, often bringing some goodies along on those bank calls. In meeting with loan operations teams and providing support and answers to questions the bank has about processes or the status of various transactions or any concerns regarding the various regulatory changes in the mortgage industry, the TCI team is able to build and strengthen the relationship between TCI and the owner bank’s personnel. This commitment by TCI also solidifies and increases the connection with TCI and its owners, increasing the volume of transactions being processed through the agency and ultimately the profitability of the agency and its owners.
TCI currently has offices in Columbus and Warsaw, providing quality service with their knowledge and courteous staff. Karen Barnett continues to meet with prospective bank owners around the state. Karen has been with Investors since 2007, leading the sales efforts and managing the various title companies in the states of Pennsylvania, Ohio, New York and Indiana. She represents Investors Title on the Indiana insurance rating board, along with other boards and land title associations. As a native of Ohio with more than 20 years of experience in the industry, Karen relates well to the Midwest and Indiana banking community. As your bank continues working to provide the best customer service possible while also earning some non-interest income, I would recommend you consider ownership in Title Center of Indiana. Let them review your loan activity and provide you with an analysis regarding what they can add to your institution. For further details about TCI and what they can do for you, don’t hesitate to contact me at the IBA offices, or Karen Barnett at [email protected] or 419.577.5900.
