Lake City Bank, Warsaw, presented Lisa Fitzgerald, vice president, retail support group manager, with its 2025 Commitment Award in March.
She has been with the bank for 32 years, serving in her current position since 2021. Her team serves as a liaison between bank departments and retail banking team members to help manage and improve service delivery throughout the bank’s 55 branches.
Fitzgerald was nominated by her colleagues from across the bank’s footprint, noting her willingness to take on tasks that don’t fit anywhere else, consistently going the extra mile to ensure work is completed correctly and efficiently. She leads her team in providing patient and thoughtful support to her team members, handling nearly 900 contacts each month while ensuring seamless collaboration across departments. Colleagues describe her as kind, dependable, quick to respond, exceptionally knowledgeable and as someone who strives to make others better.
